Quotes from Dale Carnegie

Give them a fine reputation to live up to, and they will make prodigious efforts rather than see you disillusioned.

people are growing more socially isolated than they were even twenty years ago:

articulate, and at ease in expressing their ideas on a one-to-one basis, become tongue-tied and terrified when faced with even a small audience. Businesspeople have been stymied in their careers because they fear speaking up

Why is that true? Because when our friends excel us, they feel important; but when we excel them, they—or at least some of them—will feel inferior and envious.

misunderstanding is never ended by an argument but by tact, diplomacy, conciliation and a sympathetic desire to see the other person's viewpoint.

He had wanted merely a friendly, sympathetic listener to whom he could unburden himself. That's what we all want when we are in trouble. That is frequently all the irritated customer wants, and the dissatisfied employee or the hurt friend.

It is so. It cannot be otherwise.

Comprendamos que las críticas son como palomas mensajeras. Siempre vuelven al nido.

People want to be listened to and they want people around who will listen.

they will have come to the same conclusions you've arrived at and the conversation will be a much more positive one.

Give a dog a bad name and you may as well hang him." But give him a good name—and see what happens!

ask about their day. But go deeper. Ask what made them laugh.

that it can be effectively done in almost any medium.

One task at a time.

If you ask with respect and interest, you cannot go wrong.

that can lead to a better place for all involved. And it allows everybody to feel that they were involved in shaping the outcome.

Its not stress that kills us, it is our reaction to it." —Hans Selye "Worry is the stomach's worst poison." —Alfred

No matter how "important" or successful you are, no one is immune to the pleasure of someone taking interest in you as a person

Recordemos el viejo proverbio: "Peleando no se consigue jamás lo suficiente, pero cediendo se consigue más de lo que se espera".

Wouldn't you rather be asked a question than be given an order?

REGLA 3 Si usted está equivocado, admítalo rápida y enfáticamente.

These are lessons Bob Taylor of Taylor Guitars certainly takes to heart.

Professor Overstreet's wise advice: First, arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.

No man who is resolved to make the most of himself,' said Lincoln, 'can spare time for personal contention.