Quotes from Dale Carnegie

Franklin D. Roosevelt knew that one of the simplest, most obvious and most important ways of gaining good will was by remembering names and making people feel important—yet how many of us do it?

Una vieja y exacta máxima dice que "una gota de miel caza más moscas que un galón de hiel".

Numerous studies have shown that the physical act of smiling, even while on a phone call, actually improves the tone in which your words are conveyed

Always default to diplomacy. Admit that you may be wrong.

PRINCIPLE 6 Make the other person feel important – and do it sincerely.

So I banish about ninety per cent of my worries by taking these four steps: Writing down precisely what I am worrying about. Writing down what I can do about it. Deciding what to do. Starting immediately to carry out that decision.

PRINCIPLE 3 Remember that a person's name is to that person the sweetest and most important sound in any language.

Be agreeable. Ask questions.

How do you fan the fires of faith in your message? By exploring all phases of your subject, grasping its deeper meanings, and asking yourself how your talk will help the audience to be better people for having listened to you.

As Dr Johnson said, "God himself, sir, does not propose to judge a man until the end of his days." Why should you and I?

Distrust your first instinctive impression. Our first natural reaction in a disagreeable situation is to be defensive. Be careful. Keep calm and watch out for your first reaction. It may be you at your worst, not your best.

This A is not an expectation to live up to, but a possibility to live into.2

Not only does it set a poor precedent, it does nothing but fuel the tension

Sea un buen oyente. Anime a los demás a que hablen de sí mismos.

Principle 1 Don't criticize, condemn or complain.

Some people are too tired to give you a smile. Give them one of yours, as none needs a smile so much as he who has no more to give.15

Writing down precisely what I am worrying about. Writing down what I can do about it. Deciding what to do. Starting immediately to carry out that decision.

President Lincoln was a master communicator, and humility was at the heart of all he said.

If a man feels unimportant or disrespected, he will have little motivation for improving himself.

I told her how proud I was, now that she was growing up and had her very own job to do

Sponsors dropped him, his wife left him, and his golf skills suffered greatly.

L'action semble succéder à la pensée, mais, en réalité, l'action et la pensée se produisent simultanément. En menant une action qui est sous le contrôle de la volonté, nous pouvons indirectement gouverner les sentiments qui échappent à son influence.

Paige stays grumpy and I end up frustrated.

there are plenty of people willing to share their side of the story