Quotes from Jeff Bezos

We're working on New Glenn, which is our orbital vehicle, but we have in our mind's eye an even bigger vehicle called New Armstrong.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

I read 'The High Frontier' in high school. I read it multiple times, and I was already primed. As soon as I read it, it made sense to me. It seemed very clear that planetary surfaces were not the right place for an expanding civilization inside our solar system.

You cannot make a giant space company in your dorm room. Not today. And the reason is that the heavy lifting infrastructure isn't in place.

If you can't tolerate critics, don't do anything new or interesting.

Of course humans like to explore, and we should. There's nothing wrong with that. But it's more than that. It's essential for your children and your children's children.

Cultures, for better or worse, are very stable.

What consumerism really is, at its worst is getting people to buy things that don't actually improve their lives.

There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.

The human brain is an incredible pattern-matching machine.

Because, you know, resilience - if you think of it in terms of the Gold Rush, then you'd be pretty depressed right now because the last nugget of gold would be gone. But the good thing is, with innovation, there isn't a last nugget. Every new thing creates two new questions and two new opportunities.

I love my life. I love being an inventor.

You know, we love stories and we love narrative; we love to get lost in an author's world.

I'm a big fan of all-you-can-eat plans, because they're simpler for customers.

I very much believe the Internet is indeed all it is cracked up to be.

We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.

You know you're not anonymous on our site. We're greeting you by name, showing you past purchases, to the degree that you can arrange to have transparency combined with an explanation of what the consumer benefit is.

Two kids in their dorm room can't start anything important in space today. That's why I want to take the assets I have from Amazon and translate that into the heavy-lifting infrastructure that will allow the next generation to have dynamic entrepreneurialism in space, to build that transportation network.

I'm skeptical of any mission that has advertisers at its centerpiece.

I'm skeptical that the novel will be 're-invented.'

And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.

There'll always be serendipity involved in discovery.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

What we need to do is always lean into the future; when the world changes around you and when it changes against you - what used to be a tail wind is now a head wind - you have to lean into that and figure out what to do because complaining isn't a strategy.