Quotes from Andrew Jones

Using a well-worn metaphor, culture can be viewed as the software that runs the hardware of human society.

Flexibility and choice for workers create higher levels of trust, ownership of work, and productivity among knowledge workers than work arrangements defined by constant monitoring and set hours and locations.

Management exists to keep the company on a steady course and provide reliability and predictability. Paradoxically, this can create blindspots that go beyond work processes and procedures, adversely affecting a company's core strategy.

This polymath thinker is what IDEO's Tim Brown has called a "T-Shaped Person." T-shaped people have innate technical skills, along with empathy, curiosity, and great observational skills. "They have a principle skill that describes the vertical leg of the 'T'—they're mechanical engineers or industrial designers. But they are so empathetic that they can branch out into other skills, such as anthropology, and do them as well.