Quotes from Amy Sutherland

My husband] can beat most anyone in Trivial Pursuit, but only because the game does not include questions like "Where is your wallet?

Any interaction is training. Translation: Every time you have any kind of contact with an animal—when you leave food on the floor, talk to it, pass its enclosure—you are teaching it something whether you mean to or not.

Train every animal as if it's a killer whale" meant to work with every animal as if you could neither forcibly move it nor dominate it. "It's never the animal's fault" is pretty much what it says: If an animal flounders in training, it's the trainer's fault.